Bet-at-home App Review

Bet-at-home is one of the largest sportsbooks in Europe founded in 1999. Since then, they have built one of the best sportsbook platforms in the market featuring markets for almost half-a-million events per year in over 80 sports. The mobile app has become an integral tool for growing a sportsbook platform in the increasingly mobile world.

For such a large sportsbook Bet-at-home has been on the backburner when it comes to the mobile integration of their platform. They only introduced the first version of the mobile app in 2018, in a move that has been a few years in making.

We at Betopin, have prepared a detailed review of the Bet-at-home mobile app, its main features, usability, betting markets, compatibility, and customer support. If you would like to find out more about this mobile platform, feel free to check out our review.

Bet-at-home App Review – How It Performs

Usability

In terms of usability, the Bet-at-home app provides streamlined, although frugal experience. The user interface is clean and straightforward, providing a comfortable browsing experience.  The app is easy to download, as it is available in both the App Store and Google Play store. The latest versions of the mobile app can also be found on the Bet-at-home website for download.

Our experience in using the Bet-at-home mobile app has been quite intuitive, and we got used to it rather quickly. It is not without fault though. The functionality of the mobile app is limited compared to the options of the desktop platform you can access on your computer. More about those limitations in the following segments of the review.

Graphics

This is one of the areas where the mobile app suffers a lot. Despite providing a clear interface for navigation and ease of use, the overall feeling is that the app looks very bland and that content blends into the sea of information. As such, there is no way to highlight content that could be of importance to the customers.

The overall design of the app seems outdated and boring. This is not of crucial importance when it comes to mobile sportsbook apps, but it does affect the overall user experience. A more user-centered approach to design is necessary.

Market Access

Another area where we have noticed issues with the Bet-at-home app is the betting markets. The app does offer all the major sports markets that are available on the desktop platform as well, but there is a catch. Any specials or prop bets that might show up on the desktop version of the platform, we couldn’t find on the mobile app. There might be an issue with the current mobile app that causes problems with displaying the full feed of the betting markets and that is a pity. Betting on specials and prop bets is growing in popularity and it improves the experience of watching a match with your friends. This one is a big minus in our book.

Still, we can’t criticize Bet-at-home’s effort to include the full betting market offer on their mobile app. All the major sports are represented, and more than half-a-million events per year in over 80 sports are available for betting every year.

Live Streaming

Our fears have been confirmed. There is no live streaming support on the Bet-at-home app. This is not news for us since the live streaming support is not available on the desktop version of their sportsbook platform either. Bet-at-home has been lagging in terms of the latest technological developments in the sportsbook industry, and lack of live streaming is a severe blow in 2019.

Compatibility

In terms of compatibility, Bet-at-home offers both iOS and Android version of their mobile app that should work on most newer phones. The app runs smoothly on several iOS and Android devices we have tested, and there seem to be no issues with stability.

For all the other mobile platforms, compatibility is provided only through the mobile version of the Bet-at-home website.

Navigation

This is one area where the Bet-at-home app excels. The clean interface provides a smooth and effortless browsing experience, and it is extremely easy to navigate the platform. The bar at the bottom of the app hides the account icon, as well as the betting slip, your active bets, the home button, and the live events.

A drop-down menu on the left side holds all of the sports and major betting markets sorted by popularity. The central part of the screen is reserved for the current feed of betting markets and live events. You can navigate that feed by scrolling through it.

Overall, the navigation solution is simple yet elegant — one of the best we have tested.

Payment Options

Bet-at-home offers one of the most comprehensive offers of payment options in the market, and they are all available on their mobile app as well. All the major debit and credit cards are supported (outside of American Express), and all major eWallets are present as well (Skrill, Neteller, and PayPal).

Most of the payment options offer an immediate deposit without any commission. The funds will show up in your account instantly once the verification has been completed. The only payment option which requires more time is bank transfer, which might take anywhere from 2 to 3 business days to clear.

When it comes to withdrawals of funds, they are processed within 24 hours, and the funds will be in your payment method of choice after their processing procedure is complete. The Bet-at-home mobile app offers easy withdrawals and deposits on the go, keeping your account funded at all times.

Welcome Offers/Promotions

Unfortunately, Bet-at-home has stopped offering welcome bonuses and promotions to new and existing customers. This is an unprecedented move on their part, as they are crucial in attracting new customers to the platform and keeping your current customers loyal. The only current promotion that Bet-at-home sportsbook is running is called Winner of the Day

Winner of the Day Promotion

Winner of the Day Promotion is a classic lottery-draw game of chance, where a single user from the Bet-at-home registry is drawn every day. If that user happens to log into the platform by 11:59 CET on that date, he will be awarded a cash prize. The cash prize initially starts at 50 euros but increases in 50-euro increments for every day that the lucky winner doesn’t log into the system.

A rather disappointing situation regarding promotions and customer loyalty programs has been noted.

Conclusions

We have struggled with this one. On the one hand, Bet-at-home is a trustworthy sportsbook that has been relevant for almost two decades, and their mobile app offers one of the best mobile browsing experiences we have tested. The interface is clean and intuitive, and the information easy to find and use.

On the other hand, Bet-at-home is seriously lagging behind the competition. The mobile app features an outdated design that is not user-centric, and it is impossible to highlight relevant content on the app.

The lack of live streaming support and promotions is a fatal blow, in our opinion. In 2019, it is of utmost importance to provide an interactive betting experience that is also available on the mobile platform. In these areas, Bet-at-pay mobile app is a dinosaur, and there are no indications when will the situation improve.

Until then, we cannot recommend Bet-at-home mobile app in good faith. Unless you are a die-hard fan of the platform that needs an on-the-go feature, We recommend passing on this one.